FoodLoot Ventures
Version: 2.0
Effective Date: 21 September 2026
Replaces: the Vendor Agreement dated 3 April 2026 and the “Vendor Partnership Contract” template
This Agreement governs your participation as a food vendor on the FoodLoot Platform. If you cook at home, the Home Kitchen Terms also apply to you and take precedence where the two differ. Customers are covered by the Customer Terms.
You are solely responsible for the safety, hygiene, quality and legality of the food you sell. It must be safe and fit to eat when collected or handed to a rider. See section 11.
1.1 This agreement is between FoodLoot Ventures of Plot No. 15, Sector B-VI, Phase 1, Export Processing Zone, Korangi, Landhi Town, Karachi ("FoodLoot", "we") and the business or person selling food on FoodLoot ("you", the "Vendor").
1.2 You accept it by ticking the box during onboarding, in the app or on the vendor website. We record the version you accepted, the date and time, and the account used. If you accept for a company or firm, you confirm you have authority to bind it.
1.3 Home chefs. If you cook in a home kitchen, the Home Kitchen Terms also apply to you. Where they differ from this agreement, the Home Kitchen Terms win, except that section 10 (Delivery orders), section 12 (Customer data) and section 13.3 (Food-quality complaints) of this agreement always apply.
1.4 Signed agreements. If you and FoodLoot have signed a separate agreement or MOU, its commercial terms (rates, exclusivity, notice) apply to you where it conflicts with this agreement. Everything else in this agreement still applies.
2.1 FoodLoot runs a marketplace app and website (the "Platform") where customers buy vendors' surplus food at a discount.
2.2 Who sells the food. The customer buys the food from you. FoodLoot collects the customer's payment on your behalf and pays you under section 6.
2.3 Delivery. If you offer delivery, FoodLoot provides the delivery to the customer through independent delivery partners and their riders. The delivery fee belongs to FoodLoot. You are not a party to the delivery contract, and you pay nothing towards it.
2.4 You and FoodLoot are independent businesses. Nothing in this agreement makes either of us the other's employee, partner or joint venturer.
3.1 You must:
3.2 Approval is at our discretion. We may ask for proof of any licence, identity or bank account at any time.
4.1 Each branch has its own account. You may add branch managers, staff and accountants.
4.2 You are responsible for everything done through your accounts, including by staff. Keep staff phone numbers accurate, and remove anyone who leaves. We may require staff to verify their phone number before they can confirm handovers.
5.1 Honest listings. Every listing must be accurate: the bag type, its description, the quantity, the pickup window, and the "worth". "Worth" means the normal selling price of what will go in the bag. You must not inflate it.
5.2 Kinds of bag.
5.3 Stock. List only food you have, or are confident you will have, during the pickup window. If you cannot fulfil orders already paid for, tell FoodLoot support at once. We will cancel and refund those customers, and you will not be paid for those orders.
5.4 Pickup windows and limits. The app sets the rules for listing: the minimum and maximum pickup window, how early it can start, and how many listings you can run. We may change these rules on notice in the app.
5.5 Auto-posting. If you, or FoodLoot at your request, set up automatic posting, each automatic listing counts as your listing. Keep your schedules up to date, and pause them when you will not have the food.
5.6 Minimum worth. Bags must meet the minimum worth shown in the app for each bag size.
6.1 Prices. Before you list, the app shows you, for each bag size: the worth, what you receive per bag, FoodLoot's fee, and the customer price. The rates that apply to you are set per vendor, and some vendors can choose their discount within limits we set. FoodLoot's fee is charged to the customer on top of what you receive.
6.2 Fee and rate changes. We will give you at least 14 days' notice in the app and by email before we change your rates or FoodLoot's fees. Changes apply only to listings posted after the change takes effect. If you do not accept a change, you may stop selling before it takes effect, and we will pay you everything owed as normal.
6.3 What you are paid for. You are paid what you receive per bag for every order that is:
You are not paid for orders that are cancelled, sold out after payment, or not supplied.
6.4 Payout cycle.
6.5 Checking statements. Your statement, orders and deductions are in the app. Tell us about any error within 14 days of the statement, and we will reply within 7 days.
6.6 Holding a payout. We may hold all or part of a payout only:
We will tell you what is held and why.
7.1 When a refund comes out of your payout. We deduct the amount you received for an order only when the problem was yours:
7.2 What never comes out of your payout. We never deduct:
7.3 Telling you. For every deduction we will tell you the order, the reason and any photos. We never share the customer's phone number. You may dispute a deduction within 7 days, and a person will review it.
7.4 Repeat problems. Repeated food-quality complaints are handled step by step under section 13.3: a warning and a conversation first, then suspension, then removal.
8.1 You are responsible for your own taxes, including income tax, and any sales tax on your sales.
8.2 If you are registered for sales tax and give us your registration details, we will add the applicable sales tax to your payout as shown on your statement.
8.3 If the law requires FoodLoot to withhold tax from a payment to you, we will do so and give you proof.
9.1 Be open and ready throughout every pickup window you list.
9.2 Check the code. Hand over an order only after checking the customer's QR code or 4-digit pickup code in the app. Anyone presenting a valid code may collect the order, whether that is the customer, someone they send, or a rider.
9.3 Handover photos. When the app asks, photograph the packed order and its receipt before handing it over. These photos are evidence that protects you in a complaint.
10.1 Opting in. Delivery is switched on per branch by you, or by FoodLoot with your agreement. Customers can order delivery from you only when it is on. You may ask us to switch it off at any time; orders already paid for must still be fulfilled.
10.2 When a delivery order comes in, pack it straight away. A rider will usually arrive within 20 minutes.
10.3 Ready on arrival. Have the order packed, sealed and ready when the rider arrives, and hand it over within 10 minutes of the rider's arrival. If you cannot fulfil a delivery order, tell FoodLoot support at once.
10.4 Handing over to a rider.
10.5 Packing for delivery. Delivery orders must be packed in clean, food-grade packaging that is:
10.6 Who is responsible when. You are responsible for the food, as prepared and packed, until the rider collects it. After that, FoodLoot deals with the customer and the delivery partner for anything that happens in transit. Once the rider has collected the order, you are paid for it even if it is later late, lost, returned or damaged in transit, unless the damage came from your packing (7.1(d)).
10.7 Returned orders. If an order cannot be delivered, the rider may bring it back to your branch. Please accept it during your opening hours. You do not have to sell it again. If you do, you are responsible for making sure the food is still safe.
10.8 Riders. Riders work for the delivery partner, not for FoodLoot or you. If a rider behaves badly, is late, or asks for anything other than the order, tell FoodLoot support. Do not make your own delivery arrangements with riders for FoodLoot orders.
11.1 You are solely responsible for the safety, hygiene, quality and legality of the food you sell. It must be safe and fit to eat when collected or handed to a rider.
11.2 Never list food past its use-by date, or food that is spoiled or unsafe.
11.3 Answer customers' allergen questions honestly when asked, and note major allergens in your listing where you know them. Never describe food as halal, vegetarian or free of an allergen unless that is true.
11.4 Co-operate fully with any FoodLoot or food-authority investigation into a complaint.
12.1 You will see some customer information to fulfil orders: the customer's name and order details, and, for delivery orders, the delivery address. Use it only to fulfil that order.
12.2 You must not:
This continues after the agreement ends.
12.3 Keep order screens and any exports secure. Tell us within 24 hours if customer information is lost or misused.
12.4 Your own data. We use your business, staff and bank information as described in our Privacy Policy. Your business name, logo, branch location, listings and ratings are public on the Platform. For home chefs, the Home Kitchen Terms explain how your home address is protected. For delivery orders, the address is also shared with the delivery partner's rider for that collection only.
13.1 Customers may rate their orders, and ratings are public. You must not offer anything in return for ratings, post ratings yourself, or pressure customers to change them.
13.2 We handle customer complaints under the Customer Terms. We may share with you the complaint, the photos and our decision, but not the customer's contact details.
13.3 Food-quality complaints. You are responsible for the quality of the food you sell, and we hold you liable for it. When we uphold a customer's complaint about the quality of your food:
Where food is unsafe or a customer may have become ill, we may suspend your account straight away (section 16.1). Refunds for upheld complaints come out of your payout under section 7.
14.1 You give FoodLoot a free, non-exclusive licence to use your business name, logo, photos and descriptions on the Platform, and in FoodLoot's marketing about your participation, while you sell on FoodLoot and for 3 months afterwards. You confirm that you have the rights to that content.
14.2 You may say you are "on FoodLoot". You may not otherwise use FoodLoot's name or logo without our written permission.
15.1 You must not:
15.2 Surplus exclusivity. While you sell on FoodLoot, you will not list the same branch's surplus or discounted food on another surplus-food marketplace in Pakistan, unless your signed agreement says otherwise. This does not limit your normal full-price business, including other delivery apps.
16.1 Pausing. If we have a concern, we will tell you what it is and give you a chance to respond before pausing or removing a branch. The exception is where customer safety is at immediate risk, or we suspect fraud; then we may pause first and talk straight afterwards.
16.2 Reasons we may pause or remove a branch include:
16.3 Ending. Either of us may end this agreement with 14 days' notice by email. We may end it immediately for serious or repeated breaches, food-safety incidents or fraud.
16.4 After it ends, we pay everything owed on the normal cycle, less deductions under section 7. Sections 7, 8, 12, 17 and 18 continue to apply.
17.1 Your indemnity. You will cover FoodLoot for claims, losses, fines and reasonable legal costs arising from:
17.2 Our limit. Apart from payouts we owe you, which are never limited, FoodLoot's total liability to you in any 12 months is capped. The cap is the total of FoodLoot's fees on your orders in the 3 months before the claim.
17.3 What neither of us limits. Neither of us limits liability for fraud, for death or personal injury caused by negligence, or for anything the law does not allow us to limit. Neither of us is liable for indirect or consequential loss.
Keep FoodLoot's non-public information confidential while you sell on FoodLoot and for 2 years afterwards. This includes rates, fees, statements and how the Platform works. Customer data stays confidential for ever (section 12).
We will give you at least 14 days' notice of material changes. You will be asked to accept the new version in the app, and your acceptance is recorded (1.2). If you do not accept, you may stop selling before the change takes effect.
20.1 This agreement is governed by the laws of Pakistan.
20.2 Before starting any legal action, contact us at support@foodlootpk.com. Both sides' senior people will try to resolve the dispute in good faith within 30 days.
20.3 If that fails, the courts at Karachi have jurisdiction.
These changes to the Home Kitchen Terms (version 2, 10 August 2026) take effect when delivery is switched on for a home chef: